Last updated
Test first, buy after
We offer a free 24-hour trial so you can test the service on your own device and your own connection.
If you are not satisfied during that trial, do not take out a subscription. Refund requests made after skipping the trial are generally declined.
When you are entitled to a refund
When a fault on our side makes the service unusable for more than 48 consecutive hours and we cannot resolve it.
When you accidentally paid for the same subscription twice. Send both payment receipts and we will refund the duplicate.
When you are not entitled to a refund
When your internet connection is too slow or unstable to stream. We recommend at least 15 Mbps for Full HD.
When you cannot complete the setup but have not accepted help from our support team.
When more than seven days have passed since your subscription was activated.
How to submit a request
Message support with your order number, the email address you ordered with and a short description of the problem.
We reply within 48 hours. If the request is granted, the amount is back in your account within ten working days.